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Lifetime Guarantee Details

PLEASE NOTE: Due to the amount of counterfeit, "replica", and copies of our style and designs currently being sold online we are only able to honor warranties on purchases made directly from the Kim's Artisan Studio website or one of our shops such as Bonanza. Please retain your proof of purchase.

We extend a lifetime guarantee, unless otherwise noted *, on our ring collections. Our non transferable guarantee covers manufacturing defects for the life of the original purchaser.

The guarantee also covers accidental breakage.

It does not cover normal wear and tear. If you experience a issue, and would like to see if it is covered under your guarantee just contact us with your original order number.

Accessories such as bracelets, pendants, etc have a 90 day warranty.

Due to a number of environmental factors outside our control, inlays on rings are guaranteed for 180 days.

Watches have a manufacturers warranty.

Please do not return any item without a return authorization number and  instructions from us. We will not understand who it is from and why and it could delay processing of your exchange. 

 

What is considered "normal wear and tear"?

Tungsten Carbide is both extremely hard and very scratch resistant. Certainly much more scratch resistant than rings made from Gold, Platinum, Titanium or Silver, however, they can be scratched by a harder material. We all have busy lives, some busier than others, and scratches will occur on any ring, of any metal, in some situations.

Another thing to consider is that inlayed items are not as scratchproof as the tungsten sections of the ring.

Our black, gold, blue and multi colored rings we create from Tungsten Carbide are strong and scratch RESISTANT, however, in order to create these colors on our metals we use a PVD coating process. 

While PVD is 10 times thicker, and 3 times stronger than a traditional plate, it will still naturally wear away over time and can scratch if rubbed on an abrasive surface or dropped. 

Tungsten Carbide that is not colored will retain it's luster for life and is the most durable metal on earth.

Scratches on plated items are considered normal wear and tear and not considered a defect under guarantee.

If you have any questions regarding our guarantee please contact us.

 

 

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