EZ Exchange Policy
WE OFFER EZ SIZE EXCHANGES!
We make it easy to exchange for a different size or style!
We offer exchanges, for the cost of shipping ($8).
Of course, to be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging (box).
Re-engraving on a size exchange ring is 25.00 so your total exchange cost on a engraved ring would be $33. $8 for Priority Shipping to you, and $25 to engrave the new ring.
Please note: Items that have been customized ( custom design, changes to finish we do not normally offer, custom colors) outside of our normal production items are unable to be exchanged under our EZ Exchange policy, however, contact us and we will do all we can to help.
To begin your exchange contact us.
Please do not send your purchase back to us without prior authorization in the form of a RMA # (Return Merchant Authorization).
Contact us directly for a exchange RMA#..
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Exchanges (if applicable)
If you need to exchange your item for a different size or style, send us a email at firstname.lastname@example.org to begin the exchange process.
You are only responsible for paying for your own shipping costs for returning the original item and the $8 cost of us shipping your replacement. Fully insured at no extra cost to you.
When shipping back to us, we strongly suggest using a shipping service or purchasing shipping insurance. Unfortunately we are not in control of the postal service and cannot guarantee that we will receive your exchange item.
PLEASE NOTE: Engraving is FREE on your first purchase. Size exchanges that require engraving incur a $25 fee to engrave.